Return Policy

1. Nature of Our Digital Services & Products

Moskey CMS (accessible at moskey.in/cms) is a cloud-hosted, omnichannel Software-as-a-Service (SaaS) platform operated by Moskey Technologies ("Company," "we," "us," or "our"). Our products comprise digital software subscriptions, automated social media video and post publishing queues, AI copywriting tokens, and analytics dashboard integrations.

All services, digital software upgrades, and plan entitlements are delivered entirely over the internet electronically and instantaneously upon successful payment confirmation.

2. Non-Applicability of Physical Returns & Reverse Shipping

3. Service Rectification & Resolution (Digital Replacement)

While physical item replacement does not apply, we are dedicated to resolving any technical dissatisfaction or service delivery failure:

• Defect / Failure Reporting: If your purchased tier does not unlock premium features, if scheduled video uploads fail repeatedly due to server issues, or if account credits are erroneously consumed, report the issue to support@moskey.in within 7 days.
• Digital Replacement / Re-credit: Our technical team will investigate and re-execute failed dispatches or replenish consumed credits in your account within 24 to 48 hours of verification.
• Monetary Refund in Lieu of Return: If our engineering team is unable to rectify the technical malfunction or provide the promised SaaS functionality, you are eligible to request a full monetary refund under our 7-Day Money-Back Guarantee.

4. Cancellations & Monetary Refunds

In lieu of physical returns, all customer requests for order cancellation, dissatisfaction claims, or refunds are governed strictly by our Refund and Cancellation Policy, which features:

• A 7-Day Money-Back Guarantee for first-time paid plan subscribers.
• Zero cancellation fees for stopping recurring subscription renewals.
• Approval and initiation within 2 to 3 business days.
• Original payment source credit (UPI, Net Banking, Credit/Debit Card via PhonePe) within 5 to 7 business days.

5. Account Downgrades & Revocation of Access

When a subscription cancellation or refund is processed:

• Your workspace will automatically revert to the Free Starter tier at the end of the prepaid billing cycle (or immediately if a full refund is granted).
• Your connected social channels and scheduled media will remain securely preserved in your workspace, but features exclusive to paid tiers (such as expanded channel limits or AI video generators) will become inactive.