Refund and Cancellation Policy

1. Overview & Scope of Digital Services

This Refund and Cancellation Policy governs subscriptions, workspace upgrades, and digital service credits purchased for Moskey CMS (accessible at moskey.in/cms), an omnichannel content distribution and social media publishing platform operated by Moskey Technologies ("Company," "we," "us," or "our").

Because Moskey CMS provides cloud-hosted Software-as-a-Service (SaaS) and real-time automated social media dispatch, all plans are provisioned electronically and delivered immediately upon successful payment verification. This policy explains your rights and procedures regarding cancellations, replacements/rectifications, and monetary refunds.

2. Subscription Cancellation Procedures & Zero Cancellation Fees

We provide complete flexibility to cancel your paid subscription at any time without penalty:

• Self-Service Cancellation: You can cancel your active monthly or annual subscription directly from your workspace dashboard under Workspace Settings > Billing & Subscriptions by clicking "Cancel Subscription".
• Email Cancellation Request: Alternatively, you can request cancellation by sending an email to support@moskey.in from your registered account email address with the subject line "Cancellation Request - [Your Account Email]".
• Zero Cancellation Fees: Moskey Technologies charges zero cancellation fees or administrative penalties for cancelling your subscription.
• Effective Date of Cancellation: Once cancelled, recurring automated renewals will cease immediately. You will continue to have unrestricted access to your paid tier and features until the conclusion of the active prepaid billing cycle.

3. Refund Eligibility & 7-Day Money-Back Guarantee

We stand behind the reliability of Moskey CMS. To ensure customer confidence, we offer a transparent refund framework:

4. Service Rectification & Replacement Process

Because Moskey CMS is a digital software platform, "replacement" of a defective product is handled through service rectification and credit adjustments:

• Reporting an Issue: If a scheduled publishing pipeline fails, video transcoding errors occur, or allocated service credits are not reflected after payment, please report the incident to support@moskey.in within 7 days with your transaction ID and workspace details.
• Technical Investigation & Rectification: Our technical engineering team will review the API telemetry and system logs within 24 to 48 hours. If the error was caused by Moskey CMS infrastructure, we will promptly rectify the issue, re-execute the job, or replenish your account credits.
• Refund Alternative: If the technical defect cannot be resolved to your satisfaction within 48 hours, you may request a monetary refund in lieu of credit replacement.

5. Non-Refundable / Non-Cancellable Items

In accordance with standard industry practices, the following items and situations are non-refundable:

• Consumed AI & Transcoding Credits: One-off third-party generative AI tokens or cloud transcoding credits that have already been fully processed and consumed for caption generation or media rendering cannot be refunded.
• Requests Beyond 7 Days: Subscription renewal fees where the refund request is submitted after the 7-day money-back guarantee period has elapsed.
• Third-Party Social Media Actions: Content removals, restrictions, or account suspensions initiated by external platforms (YouTube, Meta, TikTok, LinkedIn, Discord, or X) resulting from user violations of those platforms' respective policies.
• Terms of Service Violations: Accounts terminated or suspended due to abusive behavior, spamming, illegal content distribution, or intentional breach of our Terms of Service.

6. Refund Initiation & Bank Credit Timelines

7. How to Request a Refund

To request a refund under this policy, please email our billing department at support@moskey.in with the following details:

1. Registered email address and Workspace Name on Moskey CMS.
2. PhonePe Transaction ID / Payment Order ID (found on your payment receipt).
3. Date of payment and amount paid in INR (₹).
4. Reason for requesting the refund (to help us improve our services).

You will receive an automated acknowledgement within 24 hours, followed by a formal determination from our billing team within 48 hours.